GENERAL TERMS OF USE
NOVAK DJOKOVIC FOUNDATION
6 Bulevar Mihajla Pupina, floor 16
Company number: 17702041
TIN: 105377699
Activity code: 9499 – Activities of Other Membership Organizations Not Elsewhere Classified
Phone number: +381112600010
e-mail: education@novakdjokovicfoundation.org
Pursuant to regulation from Articles 12 and 26 of the Law on Consumer Protection, the Novak Djokovic Foundation
NOTIFIES
its valued customers who buy services online via www.novakdjokovicfoundation.org and https://onlineacademy.novakdjokovicfoundation.org
– that online sale through www.novakdjokovicfoundation.org and https://onlineacademy.novakdjokovicfoundation.org is carried out within the framework of registered activity of the Novak Djokovic Foundation, based at 6 Bulevar Mihajla Pupina, floor 16, company number 17702041, TIN: 105377699, phone: +381112600010, the address for complaints is: education@novakdjokovicfoundation.org. When making a purchase at Novak Djokovic Foundation’s Online Academy, it is assumed that you have read and accepted the General terms of use that follow below. Please read these terms carefully.
STATEMENT ON PERSONAL DATA PROTECTION
In order to successfully process your order, it is necessary to provide us with the following information:
• your name and surname,
• address,
• e-mail,
• phone number.
The above data allows us to efficiently process your purchase order, to inform you about the current status of your purchase order or to process your possible complaint.
In addition to the above data, we collect, analyze and process data about webinars that our users search for and buy, as well as about the pages they visit. We use this data to improve the quality of the content at the Online Academy, the offer and appearance of our pages, and also to enable you to make a simpler and faster purchase. All user data is stored in accordance with the highest professional standards, it is not available to third parties but only to employees who need it to do their jobs. The Novak Djokovic Foundation is committed to complying with all obligations stipulated by the Personal Data Protection Law (“Official Gazette of the RS”, No. 87/2018) and is committed to protecting the privacy of all visitors to the website www.novakdjokovicfoundation.org and users of the Online Academy. All data you provide during registration is considered a business secret and the information thus obtained shall be used exclusively for the purposes of order fulfillment. User registration is a generally accepted standard in online shopping and is used to protect users and their rights. Data entered during registration is protected and will not be given to third parties or published in any way. Information about news, newsletters and the like is delivered exclusively to persons who have signed up to receive such mail.
PAYMENT METHOD
The Online Academy supports card payments exclusively.
When entering payment card information, confidential information is transmitted using the current state-of-the-art encryption technology. Payment card information is not available to our system at any moment. The Novak Djokovic Foundation will not request and archive data related to the payment card used for the transaction, especially the card number, expiration date, CVC2 and CVV number, etc., from the user in any electronic form.
VAT Statement
VAT is included in the price and there are no hidden costs.
PROTECTION OF CONFIDENTIAL TRANSACTION DATA
When entering payment card data, confidential information is transmitted via a public network in a protected (encrypted) form using the SSL protocol and PKI system, as the latest currently available technology. Data security during purchases is guaranteed by the payment card processor, Chipcard, so the entire payment process is performed on Chipcard’s website. Payment card information is not available to our system at any moment.
PROTECTION OF USER’S PRIVACY
On behalf of the Novak Djokovic Foundation, we undertake to protect the privacy of all our customers. We collect only necessary, basic data about customers/users and data necessary for our operations and user information in accordance with good business practices and with the aim of providing quality service. Customers are given choices including the ability to decide whether or not they want to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly kept and is only available to employees who need this data to perform their jobs. All employees of the Novak Djokovic Foundation (and business partners) are responsible for respecting the principles of privacy protection.
SERVICE DELIVERY POLICY
A user who successfully pays for the service, and the Novak Djokovic Foundation receives payment confirmation from the bank during the transaction, receives the service immediately and receives a clear notification about it via the web and e-mail. In case of a technical problem, and if the user does not receive the service, they need to send a complaint to the Novak Djokovic Foundation.
STATEMENT OF CONVERSION
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informative display of prices in other currencies, the middle exchange rate of the National Bank of Serbia shall be used. The amount for which your payment card will be debited will be expressed in your local currency through conversion at the exchange rate used by the card companies, which cannot be known to us at the time of the transaction. As a result of this conversion, there is a possibility of a slight difference from the original price listed on our website. Thank you for your understanding.
LIMITATIONS ON SERVICE DELIVERY
If the user does not meet the technical requirements for the delivery of the service, the Novak Djokovic Foundation cannot guarantee the delivery of the service. If the system detects any sort of irregularity with the user’s account for any reason, the user will not be able to receive the service. In this case, the user must submit a complaint to the Novak Djokovic Foundation.
COMPLAINT AND REFUND POLICY
If the user is not satisfied with the service or has a technical issue, and in accordance with the general conditions, the accepted terms or the signed service contract, he has the right to submit a complaint to education@novakdjokovicfoundation.org or call: +381112600010. The complaint will be resolved in accordance with the applicable legal norms.
The Novak Djokovic Foundation is obliged to respond to the complaint within three business days, not counting the day of the complaint. In the case of a valid complaint to a buyer who has previously paid with one of the payment cards, partially or fully, the Novak Djokovic Foundation is obliged to make the refund exclusively via VISA, EC/MC, Maestro and Dina payment methods, which implies that the bank will, at the request of the seller, make a refund to the account of the cardholder.
The user of the Online Academy has the right to a refund of the paid funds, in the percentage in which he did not use the service, minus the costs incurred by the Novak Djokovic Foundation, which were incurred as a result of using the service.
Pursuant to Art. 36 of the Law on Consumer Protection (Official Gazette of the RS, No. 88/2021), the user has no right to withdraw from the contract in the case of the provision of services after the service has been fully performed, if the provision of the service began after the explicit prior consent of the consumer and with their confirmation that they understand that they lose the right to withdraw from the contract when the merchant fully executes the contract.
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
We hereby inform you that all copyrights, registered signs and other intellectual property rights to all content (textual, visual, and audio materials, design, images, databases, programming code, etc.) on this website belong to the Novak Djokovic Foundation or entities who granted the Novak Djokovic Foundation permission to use them. You may use the said materials only to the extent explicitly stated and which is necessary for your personal, non-commercial use or to place your order and use other services that we provide through this website. In this regard, we note that it is forbidden to change the content of this site in any way, or to reproduce or publicly display, distribute, or otherwise use it for public or commercial purposes, so that any unauthorized use may constitute a violation of the regulations governing this area. By using any part of this website, it is assumed that you are familiar with these terms and conditions, as well as agree to use the content of this page solely for your personal use and at your own risk.
CHANGES TO THE GENERAL TERMS
The Novak Djokovic Foundation reserves the right to change all of the above conditions. Users o of the website will be notified of all changes to these general conditions via their registered e-mail address. It shall be assumed that the users are aware of the changes to the general conditions during each subsequent order, after sending the notification.
